Who am I?

Professional profile

Accomplished people, project/program and requirements manager with 20+ years of experience leading high‑performing teams, developing talent, optimizing business processes, and delivering complex projects.

Results‑driven and committed to service excellence, with a proven ability to build diverse, resilient teams that thrive on both functional expertise and personal strengths. Recognized as an AI innovation leader, driving automation initiatives that streamline workflows, reduce manual effort, and enable teams to focus on higher‑value strategic tasks. Bringing strong technical foundation and experience in CSG product portfolio as well as hands-on experience with ISG infrastructure.

Work Experience

Global Technology Sales Enablement & Business Requirements

Dell s.r.o, Bratislava ǀ Dec 2018 – Jan 2026

Role Overview

Sales experience requirements consultant responsible for bridging business and IT, supervising Agile product development deliverables and global release teams. Expertise in CRM and ERP platforms, Salesforce, M365, VMWare, Oracle, Jira, Figma, ServiceNow. Led AI‑driven enhancements and compliance initiatives across EMEA.

Key responsibilities

  • End‑to‑end sales experience management across customer data, product discovery, configuration, quoting, ordering, and fulfilment.

  • Sales process documentation and optimization

  • Sales enablement including training documentation and delivery

  • Requirements gathering, documentation (PVD/BRD), prioritization, including CBA and resource management

  • Overseeing IT delivery cycles and sprint execution to ensure high-quality releases.

  • Release management supervision including user stories preparation and acceptance criteria definition for UAT/BVT testing, defect management and Go/No-Go co-ownership

  • Main Business Consultant for various Product Owners developing backend and frontend, focusing on Customer data management, Product discovery and configuration, EU compliance, Logistics from first leg through second and 3PL

  • Stakeholder communication to IT POs, Sales Operations, Order Management, Pricing, Product Data teams, Marketing, Merchandising, Tax and Legal and down to individual Sales users

  • Adoption enablement through user and super-user training delivery including documentation

  • EMEA Compliance consulting (GDPR, WEEE, Incoterms, EMEA/EU VAT, shipping regulations like End Use capture and cross-border handling)

  • Cross-functional collaboration with IT and business stakeholders to align technical solutions with sales/business requirements

  • Ownership of CFO - customer facing output documentation incl. Quote and Order (PDF, XML, HTML)

Key achievements/projects

  • Delivered 30+ global system launches with minimal escalations and high adoption rates

  • Completed business transformation initiative replacing regional Dell sales platform with focus on standardized global experience and 100% online sales transformation

  • Designed compliance frameworks across EMEA, ensuring adherence to WEEE, VAT handling and presentment, and shipping regulations especially on Customer facing documents like Quote and Order

  • Delivered multiple AI‑driven productivity enhancements.

  • Designed compliance frameworks across EMEA.

  • Improved CSG margin by 2% through low‑cost logistics program.

  • Improved VMware license pricing by up to 15% in select countries.

EMEA Client & Consumer Presales Support Team Manager

Dell s.r.o, Bratislava ǀ Apr 2013 – Nov 2018

Role Overview

Presales team manager responsible for providing pre-sale product oriented technical and marketing support to internal sales reps in EMEA region. This includes product information, compatibility, quoting, configuration solutioning, product data lookup, pricing consultancy and data issues solutioning. Responsible for customer experience (both internal and external). Owner and founder of highly praised TOP5 sales newsletter reaching and educating thousands of EMEA sales reps on a weekly basis, preventing MWDRs, negative CSAT and contributing to overall KPIs.

Key responsibilities

  • Management of day-to-day team sales support activities

  • Management of strategic team activities

  • Development and integration of team and cross-team processes

  • Process design, improvement and project supervision

  • Team members development & coaching

  • Hiring and on-boarding of new team members

  • KPI definition and reporting

Key achievements/projects

  • CSAT/CE growth from 63% to 97%, maintaining 90+% since 2013

  • SLA improvement to >99%

  • Presales scope expansion to cover all Dell product lines thus creating a single point of contact for all product related issues

  • Recognized for achieving and maintaining a 100% employee satisfaction score (eNPS/ESI) across consecutive annual surveys.

  • Establishment of Weekly PreSales Newsletter regarded by some as “The best mass distributed email in Dell”

EMEA Client Presales Sr.Analyst

Dell s.r.o, Bratislava ǀ Dec 2008 – Mar 2013

Role Overview

Presales specialist responsible for providing technical information and solution, including product data information, compatibility, pricing advise, regulatory information and marketing guidance to EMEA sales. Team leadership responsibilities including team metrics weekly reporting, process design and improvement, new team member hiring, training, coaching and onboarding.

Project Manager for REL Online Store, Product Marketing

Dell s.r.o, Bratislava ǀ 2008

Role Overview

Management of online store team projects, assigning and tracking of projects to peer project managers. Improvement of store team processes, organization of trainings and hiring assistance of new team members.

Project lead – REL Store team HYD to BRA transition

Dell s.r.o, Bratislava ǀ 2008

Role Overview

Responsible for off-boarding of Hyderabad Commercial store team and on-boarding of new Bratislava team. This includes new team processes design and development, hiring and on-boarding of 20+ new team members, design of new team org structure, define roles and responsibilities, development of training materials and conducting training.

Central Premier Page Team Manager

Dell s.r.o, Bratislava ǀ 2006 – 2007

Role Overview

· Led a team of primary users to develop, manage and maintain "New Premier," a high-value B2B e-commerce platform dedicated to large corporate clients and custom computer configurations.

· Steered the end-to-end UAT phase, writing comprehensive test scripts, and executing defect management from logging to final resolution.

2005 Dell s.r.o, Premier Page Maintenance Agent

Data administration via internal B2B e-commerce platform

2004 Dell s.r.o, Order Processing Entry and Validation

2003 Amulet s.r.o., Computer Engineer & Technician

2003 Datart s.r.o, Direct sales representative, IT equipment

2002 Prestige real s.r.o, Electrical Engineer and Technician

2001 Slovak Ministry of Defence, Signal Corps, Corporal

Education, Qualifications & Skills

· Courses: MS Excell Advanced, MS Access, Project Management, Dell Brand Certified, SQL, Dell Social Media Certification, Python Basics (2026), CompTIA Network+ (WIP), $21 (v.508/2009 Z.z.) (9-2026)

· Slovak/Czech native, English C1, German B1 - 2005

· Driving License B - 2001

· School of Electrical Engineering, Telecommunication and Computer Science – 2001

Skills

· Technical: Salesforce, Jira, Confluence, VMWare Horizon, Oracle Cloud, Figma, MS365, MS Visio, MS teams, MS Sharepoint, PowerBI, AutoCAD, Linux, Docker, SQL, YAML

· Business: Requirements management, stakeholder management, process mapping, change management, sales operations, compliance

· Graphics/Design: Photoshop, Illustrator, GIMP, Canva, Luminar, Inkscape

Interests

Home Automation (Home Assistant via RaspberryPi), Networking, Storage (NAS), Wireless technologies (Cellular, Local, IoT, Radio), AI development (Ollama), Photography, Alpine sports, Tourism, Climbing, Cycling, Freediving